Employee Satisfaction Surveys
Effective decision-making requires both accurate and informative data, particularly important during times of change. On-line surveys are widely used for gathering data from a large number of people in a short period of time. Employee satisfaction surveys have an important role in helping leaders and managers develop their understanding of the thoughts, feelings, and behaviours of employees but surveys can also be used to gather data from customers.
Benefits Of a PSI Employee Satisfaction Survey
- Collect data on a wide range of organisational issues
- Employee satisfaction surveys establish trends that help develop an understanding of how organisation condition is changing when used over time
- Gather data to drive organisation change and development
- Inform policy planning and decision-making
- Convey to respondents the behaviours or issues that are important to the organisation
- Provide analyses of responses for the entire organisation, by geography, division, function or team and by a variety of demographic dimensions such as length of service of staff or expenditure of customers
In addition to administering customer and employee satisfaction surveys we can help with the design and process management of the survey including:
- Developing questions that appropriately reflect survey purpose
- Formulating the communication process
- Gaining support and minimising resistance
- Interpreting survey results
- Planning and structuring feedback
- Supporting policy planning and decision-making for organisation development
